1.What is Earthbound Trading co.’s return policy?

Return Policy

We offer a hassle-free return or exchange within 30 days of the delivery date.

Return Policy Q&A:

• Refunds: Issued to the original form of payment.
• Processing Time: Please allow 3–7 business days for processing once we receive your return.
• Shipping Fees: Shipping and handling charges are non-refundable.
• Return Label:
  For U.S. returns, we provide a return label for your convenience. A $8 fee will be deducted from your refund to cover the label cost. Simply use the provided label to send back your return.
  
  For non-U.S. returns, we accept returns and exchanges, but do not provide return labels. Customers are responsible for return shipping costs.
• One Return Label per Order: Multiple orders cannot be combined for a return.
• Gift Cards: Returns for orders made with gift cards will be refunded to the original gift card.

Return Instructions:
We cannot accept returns in the following cases:

• Condition: Items must be unworn, unwashed, and in original condition with all tags and liners attached.
• Excessive Wear: We cannot accept items showing excessive wear or that have reached the end of their intended lifespan.
• Final-Sale and Clearance ltems: Final-sale and clearance items are not eligible forreturn, including items like mystery boxes and silicone nipple pasties.
• Non-Earthbound Trading co. Purchases: ltems not purchased directly from llujtt.top (includingthose from Amazon) must be returned to the original place of purchase.

Important Note:
Earthbound Trading co. reserves the right to refuse any return at its sole discretion.

2. How do I exchange my order?

Exchange Policy

We offer a hassle-free exchange within 30 days of the delivery date.

Exchange Policy Q&A:

• Exchanges: You can exchange any item for a different size, color, or a completely new style from our store.
• Processing Time: Once we confirm the exchanged product, we will ship the new item within 1-3 days.
• Return Label:
  For U.S. exchanges, we provide a free return label for your convenience.
  
  For non-U.S. exchanges, we accept exchanges but do not provide return labels.Customers are responsible for return shipping costs.

Important Note:
Earthbound Trading co. reserves the right to refuse any exchange at its sole discretion.

3. How do you request a return label?

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days. Please feel free to contact us for a return label. We are sorry, but the return label is for the Contiguous United States only, not for recipients in Alaska, Hawaii, Puerto Rico, the U.S.V.I., etc.
Customer Support Team Email: [email protected]

* One return label per order

4. How long will my return take to process?

Please notify the support team with the return tracking number when you send the package. We need the tracking to process your refund. Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 3-5 business days to appear in your bank account due to the varying processing times of financial organizations.
Where returns are processed for gift cards, a Earthbound Trading co. gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.

 Please Note: The original shipping and handling will not be refunded. If you need assistance, please email us at [email protected].

5. How do I return and/or exchange multiple items or orders?

When returning any part of your order, please make sure there is no artificial damage to the products. The tags and packages must be in good condition.

Please get in touch with our Customer Support Team to handle your returns or exchanges.
Customer Support Team: [email protected]

Please give us your Order number (e.g. #123456), the items’ photos (with tag and package bag), and the detailed return reason.
Due to the high volume of emails, please allow 1-3 business days for our support team to reply.
Please note: We are not in the office to read or reply to emails on the weekends.

Returning and/or Exchanging multiple items from the same order
If returning or exchanging multiple items from the same order, please include all items in the same box and use one return label. It’s important that the return label matches the return content to ensure the appropriate refund is received once processed.

If possible, we recommend processing one return label per order, this way, only one return fee is applied even if multiple items are returned at once.

Returning or exchanging items from multiple orders
When items from different orders need to be returned, it is very important to create separate returns for each order and ensure that each item is packaged using the corresponding return label. In principle, one return label is used per order.

6. How do I check my return status?

Return status
For the status of your return, we recommend referencing your return tracking number on the label.
You can expect to receive your refund and refund confirmation email within 3–5 business days after we receive the package. Your refund will be issued in the same form as the original payment. If you select the gift card, a POPILUSH gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Please email our Customer Support Team at [email protected] if you have any additional questions regarding your return status.

Exchange status
Once you return your original order using the return label provided by our team, your exchange will be processed, and a shipping confirmation email will be sent once the order is on its way to you.
If you have returned your original order and you have not yet received an update on your exchange order, please email our Customer Support Team at [email protected] for more information!